SHIPPING AND DELIVERY
1. Shipping Locations
1.1 Shipping Availability: We currently ship to every country
2. Shipping Methods and Times
2.1 Shipping Options: We offer a single shipping option:
- 12-Day Shipping: This is our standard shipping method, which typically delivers within 12 business days after order processing. Please note that this timeframe may vary based on your location and external factors such as customs clearance.
3. Order Processing Time
3.1 Processing Time: Orders are processed within 1-2 business days of payment verification, excluding weekends and holidays.
4. Shipping Costs
4.1 Shipping Fees: Shipping fees are calculated based on the destination, shipping method selected, and the weight/size of the items in your order. The exact shipping cost will be displayed during checkout.
5. Tracking Orders
5.1 Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with tracking details. You can track your order using the provided tracking number on our website or through the shipping carrier's website.
6. Shipping Restrictions
6.1 Restrictions: We do not ship to PO Boxes or APO/FPO addresses at this time.
7. Delivery Issues
7.1 Lost or Delayed Packages: If your package is lost in transit or significantly delayed beyond the estimated delivery timeframe, please contact our customer service team promptly. We will work with the shipping carrier to resolve the issue.
8. Contact Us
8.1 Customer Support: If you have any questions or need assistance regarding our Shipping and Delivery policy, please contact us.