REFUNDS & RETURNS

30-Day Money Back Guarantee

We want you to be completely satisfied with your purchase from YOUR HELPPUPS. If you are not satisfied for any reason, you may return the unused product within 30 days from the date of delivery for a refund.

Conditions for Refund:

1. Unused Condition: The product must be unused, undamaged, and in its original packaging.

2. Proof of Purchase: You must provide a proof of purchase (order number, receipt) when requesting a refund.

3. Return Shipping: Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

Free Replacement for Lost Items:

In the rare event that your order is lost in transit, we will provide a free replacement. Please contact our customer service team with your order details and we will assist you promptly.

How to Initiate a Refund or Replacement:

To initiate a refund or request a replacement for a lost item, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team via email US!

2. Provide Details: Please provide your order number and details of the issue (for refunds, specify the reason for return).

3. Receive Instructions: Our team will guide you through the return process for refunds or arrange for a replacement for lost items.

Refund Processing Time:

Refunds will be processed within 10 upon receiving the returned product and verifying its condition.

Contact Us:

If you have any questions regarding our refund policy or need assistance, please don't hesitate to contact our customer service team. We are here to help!